Indian twist
| 343 Great Eastern Highway, Redcliffe |
5 avis
6.80/10.00 |
|
+61 8 9277 8678 |
|
Indian twist sur la carte
Critiques
Enn Ti Mami DownUnder (31.10.2017 08:31)
So, yesterday, Friday 27th October, I ordered food at 5.30pm, for a total of $31.76, including $5 delivery. I called the restaurant after payment to edit my contact number and ask of estimated delivery time. The restaurant worker who answered my phone call told me "delivery by 7.11pm". I told her that was a bit late, she assures they will deliver "before that time".
At 7.15pm (that's almost two hours later), the food had not arrived. I called them to ask where the food was and what time it would arrive, the same lady says "the driver has left and is arriving soon." I asked her the exact time but she kept repeating "soon". I asked again "soon but what time?" and she refused to answer and hang the phone in my face. Still, at 7.30pm, the food did not arrive.
At 7.50pm, I called the restaurant and told them that I want to cancel the order because it was way too late and the food never arrived. The lady refused to cancel my order. I asked to speak with the manager who also refused to cancel the order and told me the food will arrived "in ten minutes". The manager also went to tell me how one of their drivers "did not turn up to work". I complained about the previous worker refusing to give me a time and told me "soon" when I called 40 minutes ago. I insisted that at this point I did not want to wait longer and I wanted a refund. The manager still refused for a refund. I asked him "what remedy will you provide me because waiting for 2.5hours for food delivery from a restaurant that is only 15 minutes from my place is unnaceptable. The manager then replied "I will give you a free curry on your next order". I told him that I will not order again at the restaurant after such treatment, that I just want my refund. He then had the audacity to tell me "you will come back" and went on telling me how good their food is and that I will see for myself when I taste it. At this point, I knew that I did not want to eat their food. He said again that the food would arrive within 10 minutes.
The food arrived at 8.15pm. That was 2hours45minutes after I made the order. It was a horrible experience and I could not even consume the food as my child was already in bed, I had to find an alternative dinner for him. The food arrived cold as well. 2hours and 45 minutes, that's almost 3 hours. It's unnacceptable. The lack of professionalism in the discussion and the pretentious compliments of their own food to an unhappy customer who has been waiting for 2.5hours was one of the worst customer service i have ever experienced. The owner, manager and workers need to understand that their industry is not about the taste of food; it's about the service, first and foremost! Do not list yourself as a home delivery option if you cannot honour your contract with paid customers.
Following this, and posting this honest and factual review, the restaurant owner has been bombarding me with messages on Facebook, threatening me and even calling and messaging as late as 9pm on the weekends! It's been a nightmare.
So, yesterday, Friday 27th October, I ordered food at 5.30pm, for a total of $31.76, including $5 delivery. I called the restaurant after payment to edit my contact number and ask of estimated delivery time. The restaurant worker who answered my phone call told me "delivery by 7.11pm". I told her that was a bit late, she assures they will deliver "before that time".
At 7.15pm (that's almost two hours later), the food had not arrived. I called them to ask where the food was and what time it would arrive, the same lady says "the driver has left and is arriving soon." I asked her the exact time but she kept repeating "soon". I asked again "soon but what time?" and she refused to answer and hang the phone in my face. Still, at 7.30pm, the food did not arrive.
At 7.50pm, I called the restaurant and told them that I want to cancel the order because it was way too late and the food never arrived. The lady refused to cancel my order. I asked to speak with the manager who also refused to cancel the order and told me the food will arrived "in ten minutes". The manager also went to tell me how one of their drivers "did not turn up to work". I complained about the previous worker refusing to give me a time and told me "soon" when I called 40 minutes ago. I insisted that at this point I did not want to wait longer and I wanted a refund. The manager still refused for a refund. I asked him "what remedy will you provide me because waiting for 2.5hours for food delivery from a restaurant that is only 15 minutes from my place is unnaceptable. The manager then replied "I will give you a free curry on your next order". I told him that I will not order again at the restaurant after such treatment, that I just want my refund. He then had the audacity to tell me "you will come back" and went on telling me how good their food is and that I will see for myself when I taste it. At this point, I knew that I did not want to eat their food. He said again that the food would arrive within 10 minutes.
The food arrived at 8.15pm. That was 2hours45minutes after I made the order. It was a horrible experience and I could not even consume the food as my child was already in bed, I had to find an alternative dinner for him. The food arrived cold as well. 2hours and 45 minutes, that's almost 3 hours. It's unnacceptable. The lack of professionalism in the discussion and the pretentious compliments of their own food to an unhappy customer who has been waiting for 2.5hours was one of the worst customer service i have ever experienced. The owner, manager and workers need to understand that their industry is not about the taste of food; it's about the service, first and foremost! Do not list yourself as a home delivery option if you cannot honour your contract with paid customers.
Following this, and posting this honest and factual review, the restaurant owner has been bombarding me with messages on Facebook, threatening me and even calling and messaging as late as 9pm on the weekends! It's been a nightmare.
Laurent Barrere (28.10.2017 14:03)
So, yesterday, Friday 27th October, my wife ordered food at 8.30pm, for a total of $31.76, including $5 delivery. She called the restaurant after payment to edit her contact number and ask of estimated delivery time. The restaurant worker who answered her phone call told her "delivery by 7.11pm". Wife told her that was a bit late, she assures they will deliver "before that time".
At 7.15pm (that's almost two hours later), the food had not arrived. Wife called them to ask where the food was and what time it would arrive, the same lady says "the driver has left and is arriving soon." Wife asked her the exact time but she kept repeating "soon". Wife asked again "soon but what time?" and she refused to answer and hang the phone in wife's face. Still, at 7.30pm, the food did not arrive.
At 7.50pm, wife called the restaurant and told them that she want to cancel the order because it was way too late and the food never arrived. The lady refused to cancel the order. Wife asked to speak with the manager who also refused to cancel the order and told wife the food will arrived "in ten minutes". The manager also went to tell her how one of their drivers "did not turn up to work". Wife complained about the previous worker refusing to give her a time and told her "soon" when she called 40 minutes ago. She insisted that at this point she did not want to wait longer and wanted a refund. The manager still refused for a refund. Wife asked him "what remedy he would provide her because waiting for 2.5hours for food delivery from a restaurant that is only 15 minutes from our place is unnaceptable. The manager then replied "I will give you a free curry on your next order". Wife told him that she will not order again at the restaurant after such treatment, that she just want her refund. He then had the audacity to tell wife "you will come back" and went on telling her how good their food is and that wife will see for herself when she tastes it. At this point, wife knew that she did not want to eat their food. He said again that the food would arrive within 10 minutes.
The food arrived at 8.15pm. That was 2hours45minutes after wife made the order. It was a horrible experience and wife could not even consume the food as her child was already in bed, I had to find an alternative dinner option. The food arrived cold as well. 2hours and 45 minutes, that's almost 3 hours. It's unnacceptable. The lack of professionalism in the discussion and the pretentious compliments of their own food to an unhappy customer who has been waiting for 2.5hours was one of the worst customer service i have ever experienced. The owner, manager and workers need to understand that their industry is not about the taste of food; it's about the service, first and foremost! Do not list yourself as a home delivery option if you cannot honour your contract with paid customers.
So, yesterday, Friday 27th October, my wife ordered food at 8.30pm, for a total of $31.76, including $5 delivery. She called the restaurant after payment to edit her contact number and ask of estimated delivery time. The restaurant worker who answered her phone call told her "delivery by 7.11pm". Wife told her that was a bit late, she assures they will deliver "before that time".
At 7.15pm (that's almost two hours later), the food had not arrived. Wife called them to ask where the food was and what time it would arrive, the same lady says "the driver has left and is arriving soon." Wife asked her the exact time but she kept repeating "soon". Wife asked again "soon but what time?" and she refused to answer and hang the phone in wife's face. Still, at 7.30pm, the food did not arrive.
At 7.50pm, wife called the restaurant and told them that she want to cancel the order because it was way too late and the food never arrived. The lady refused to cancel the order. Wife asked to speak with the manager who also refused to cancel the order and told wife the food will arrived "in ten minutes". The manager also went to tell her how one of their drivers "did not turn up to work". Wife complained about the previous worker refusing to give her a time and told her "soon" when she called 40 minutes ago. She insisted that at this point she did not want to wait longer and wanted a refund. The manager still refused for a refund. Wife asked him "what remedy he would provide her because waiting for 2.5hours for food delivery from a restaurant that is only 15 minutes from our place is unnaceptable. The manager then replied "I will give you a free curry on your next order". Wife told him that she will not order again at the restaurant after such treatment, that she just want her refund. He then had the audacity to tell wife "you will come back" and went on telling her how good their food is and that wife will see for herself when she tastes it. At this point, wife knew that she did not want to eat their food. He said again that the food would arrive within 10 minutes.
The food arrived at 8.15pm. That was 2hours45minutes after wife made the order. It was a horrible experience and wife could not even consume the food as her child was already in bed, I had to find an alternative dinner option. The food arrived cold as well. 2hours and 45 minutes, that's almost 3 hours. It's unnacceptable. The lack of professionalism in the discussion and the pretentious compliments of their own food to an unhappy customer who has been waiting for 2.5hours was one of the worst customer service i have ever experienced. The owner, manager and workers need to understand that their industry is not about the taste of food; it's about the service, first and foremost! Do not list yourself as a home delivery option if you cannot honour your contract with paid customers.
Raghu Venkat (26.10.2017 16:45)
I normally never post reviews publically but this place has to be top 10 in oz for Indian food. And I’m from the east coast so including Sydney Harris Park and Melbourne places. The lotus paneer dish and sesame naan are not available anywhere else #innovation
I normally never post reviews publically but this place has to be top 10 in oz for Indian food. And I’m from the east coast so including Sydney Harris Park and Melbourne places. The lotus paneer dish and sesame naan are not available anywhere else #innovation
Steven Morton (19.09.2017 15:59)
Indian twist is my go-to restaurant when I'm craving Indian food. I moved to Kalamunda 6 months ago and still drive all the way just to go here!
The Paneer Makhani is amazing, really great vegetarian alternative to butter chicken, my gf orders it everytime and I've started getting it instead of butter chicken too!
Indian twist is my go-to restaurant when I'm craving Indian food. I moved to Kalamunda 6 months ago and still drive all the way just to go here!
The Paneer Makhani is amazing, really great vegetarian alternative to butter chicken, my gf orders it everytime and I've started getting it instead of butter chicken too!
Alice Tangney (04.07.2017 07:25)
I ordered a delivery meal from Indian Twist last night - and it was fantastic! I ordered the meat samosas, goat curry, and cheese and garlic naan. I have to say it was the best Indian I have tasted in years. Also the staff over the phone and the delivery guy were both friendly. Will definitely be having it again. :-)
I ordered a delivery meal from Indian Twist last night - and it was fantastic! I ordered the meat samosas, goat curry, and cheese and garlic naan. I have to say it was the best Indian I have tasted in years. Also the staff over the phone and the delivery guy were both friendly. Will definitely be having it again. :-)
