K West Hotel & Spa
| Richmond Way, London |
5 avis
8.00/10.00 |
|
+44 20 8008 6600 |
|
K West Hotel & Spa sur la carte
Critiques
Jordan Holian (30.10.2017 17:16)
Great spa downstairs. I had the best hot stone massage going. And the bar was real lively on a Saturday night. Nice staff. Good bar staff. Nice clean rooms. Nice size.
Great spa downstairs. I had the best hot stone massage going. And the bar was real lively on a Saturday night. Nice staff. Good bar staff. Nice clean rooms. Nice size.
Andrew Colgoni (20.10.2017 01:31)
It's a fine hotel. Nothing special - not great, not bad. The layout of the hotel meant that our room was a long walk from the elevators; not a huge deal, just an inconvenience. The fifth floor was getting a reno, so all the wallpaper was being stripped. Made for a shabby first impression. Pillows not great. Best thing about the hotel was the cellphone we could use during our stay for free (with data!)
It's a fine hotel. Nothing special - not great, not bad. The layout of the hotel meant that our room was a long walk from the elevators; not a huge deal, just an inconvenience. The fifth floor was getting a reno, so all the wallpaper was being stripped. Made for a shabby first impression. Pillows not great. Best thing about the hotel was the cellphone we could use during our stay for free (with data!)
Emma Walsh (31.08.2017 13:30)
Amazing hotel with the best staff I've ever come across. Upgraded us and sent a birthday card and cake to our room. Nothing was too much trouble. Great location and beautiful room.
Amazing hotel with the best staff I've ever come across. Upgraded us and sent a birthday card and cake to our room. Nothing was too much trouble. Great location and beautiful room.
Peter Hewitt-Dutton (14.08.2017 18:06)
Booked the hotel for our wedding, on the day of the ceremony a big pink Cadillac parked up outside to collect the bride and bridesmaids, reception apparently could not see it. On repeated calls to reception she was told it had not arrived, despite having been there for some time. This was not a hard car to spot, and to miss it for an hour is laughable. This incompetence from the staff at the K-West nearly cost us our ceremony slot. I received nothing more than an empty apology for this incident.
The next morning we ordered some room service for breakfast, nothing complicated, but it took over an hour to arrive.
Nice rooms, completely let down by the quality of the staff, and follow up customer service.
Booked the hotel for our wedding, on the day of the ceremony a big pink Cadillac parked up outside to collect the bride and bridesmaids, reception apparently could not see it. On repeated calls to reception she was told it had not arrived, despite having been there for some time. This was not a hard car to spot, and to miss it for an hour is laughable. This incompetence from the staff at the K-West nearly cost us our ceremony slot. I received nothing more than an empty apology for this incident.
The next morning we ordered some room service for breakfast, nothing complicated, but it took over an hour to arrive.
Nice rooms, completely let down by the quality of the staff, and follow up customer service.
Jess Holroyd (27.07.2017 12:38)
The hotel was amazing. The staff were so kind. The food was gorgeous. The rooms were clean and very nice. Overall the stay was one of the best ones I had experienced I recommend staying here as it is worth every penny
The hotel was amazing. The staff were so kind. The food was gorgeous. The rooms were clean and very nice. Overall the stay was one of the best ones I had experienced I recommend staying here as it is worth every penny
