Guerlain Spa
| Princes Street, Edinburgh |
2 avis
6.00/10.00 |
|
+44 131 222 8836 |
|
Guerlain Spa sur la carte
Critiques
NIKITA KITA (17.09.2017 18:58)
Incredible treatments
Incredible treatments
Brittany Bone (18.06.2017 07:34)
Terrible!! Very Small Steam Room!! Plus, the sauna was out of order during our visit, and the steam room smelled like mildew!! The tile floor was so slippery & wet from pool users we both near slipped and fell!! The only thing provided was a robe and flip flops. Terrible locker/shower room amenities! You have to walk upstairs in a robe to the treatment rooms where other guests can see you! I felt SO uncomfortable!! It was not relaxing at all!! Only to be disappointed again in the treatment and "relaxation room"!! It was just a really BAD experience!! Don't waste your vacation time and dollars here like we did :( Oh, and after I sent the manager my thoughts via email and not complaining at the spa in front of everyone! she finally emailed me back wanting details, which i sent her, and now its been over a month since she has addressed these issues! Just terrible customer service to boot! UGH! Frustrated!!
Terrible!! Very Small Steam Room!! Plus, the sauna was out of order during our visit, and the steam room smelled like mildew!! The tile floor was so slippery & wet from pool users we both near slipped and fell!! The only thing provided was a robe and flip flops. Terrible locker/shower room amenities! You have to walk upstairs in a robe to the treatment rooms where other guests can see you! I felt SO uncomfortable!! It was not relaxing at all!! Only to be disappointed again in the treatment and "relaxation room"!! It was just a really BAD experience!! Don't waste your vacation time and dollars here like we did :( Oh, and after I sent the manager my thoughts via email and not complaining at the spa in front of everyone! she finally emailed me back wanting details, which i sent her, and now its been over a month since she has addressed these issues! Just terrible customer service to boot! UGH! Frustrated!!
