Bobby Palacios - State Farm Insurance Agent sur la carte
Critiques
nohemi rojas (12.09.2017 19:54)
IF I COULD GIVE THEM O STARS I WOULD!!! DO NOT SERVICE WITH THIS OFFICE. They are all untrained staff and even the veterans have NO idea how to treat their LOYAL CUSTOMERS OF OVER 10 years!! The worst customer service! They screwed up my account and cancelled it without my consent and now thanks to them I have endured so much stress, time off work and they can't even own up and correct the problem. I called and called to make a payment and they kept telling me my account had not been reinstated so they couldn't take my payment and now all of a sudden I get a bill for $700.
Gladys Dyer (06.07.2017 19:28)
I was with this company for over a year, switched for a lower rate. What irritated me was the email I received from one of the agents after I had called customer service to cancel. They forwarded my request to this agency and I received an email (with improper grammar/punctuation) to stop by and sign a cancellation form. I call the agency and asked if I could have the form emailed and I will sign and fax back. The representative said no because anyone can call and cancel. I found this odd because I've never had to do this with previous carriers but they might have different policies/regulations so I didn't question it. I take my lunch to go cancel and the gentleman that assisted me just asked for my current policy; I didn't have to sign any forms. I could have easily done this via fax or email.
Miriam Cepeda (27.04.2017 09:35)
This is the worst place to have your insurance (any insurance) with. They don't train their employees properly because no one there knows what they are doing and thats why they make alot of mistakes thats why they messed up my policy so i switched so i didnt have to deal with their errors any more.... and now that i switched insurance companys i still have to be dealing with these people they send me a letter that i owe them 2 months even thow i cancelled the policy which is rediculous and they have the worst customer service ....i went to the office and since im not there customer anymore they dont even offer bottles of water or does mr palacios what to talk to me....Also because of their mistakes they owe me $80 they drafted from my bank account for life insurace that they had my husband sign instead of having him sign a new auto insurance policy and the woman from the front desk told me that she couldn't tell their life insurance dept that they made a mistake and thats why they dont want to give me back my money.....and the worst part of all is that they don't admit their mistakes and ...I would never ever recommend this horrible place to no one.. i have to give them a star to post my review but I give them no stars
Jesus Cepeda (07.04.2017 21:47)
Worst experince with this ins agency
Lee Coronado (30.12.2015 18:22)
I strongly agree with the previous review. I signed the form so they could automatically withdraw from my checking account and sent it by email. I receive a phone call from an employee to let me know they had not received payment. I was upset and mentioned to her how could I be late if my payment is due on the 10th and we're the 7th plus I signed the form so that it could be withdrawn from my account. She didn't know what to say. I sent the email again with the signed form and did not receive a reply. I called their office and left a message on their answering machine and have yet to receive a call. Yesterday I get a letter in the mail that my insurance was cancelled. This business is very unprofessional they don't reply to emails, they don't return phone calls but are quick to let you know you're late or cancel your policy. Mr. Palacios, you really need to look into getting better staff to assist you in operating your business because you will continue to lose customers.
